Questions Answered
NDIS Frequently Asked Questions
Got questions about the NDIS? We have simple, clear answers to help you navigate your disability supports, understand your funding, and plan effectively.
Last updated: 29 April 2026 · Official information: NDIS.gov.au
About Your NDIS Plan
What is the NDIS and what does it cover?
The National Disability Insurance Scheme (NDIS) provides funding to Australians with permanent and significant disabilities. It covers supports that help you with daily life, build skills, and participate in your community. The NDIS is managed by the National Disability Insurance Agency (NDIA). You can learn more at ndis.gov.au.
What happens if my NDIS funding runs out?
If your NDIS funding runs out before your plan ends, you can request an early plan review. The NDIA will look at why the funds were spent quickly and may adjust your budget if your needs have changed significantly. It is best to speak with your support coordinator or local area coordinator as soon as you notice your funds are running low.
Choosing Providers
How do I choose an NDIS provider?
Choosing the right NDIS provider is an important step. Look for providers that share your values, understand your unique needs, and offer the specific services mentioned in your NDIS plan. Take the time to interview them, check their reviews, and make sure they are a registered provider if your plan requires it. You want a team that communicates well and puts your goals first.
Can I switch my NDIS provider?
Yes, you have complete choice and control over your NDIS supports. If you are not happy with your current provider, you can switch at any time. Just review your service agreement to check for any cancellation notice periods, which is typically 14 to 30 days. Let your current provider know in writing, and then you are free to start services with a new provider.
What is the difference between a support coordinator and a plan manager?
A support coordinator helps you find and connect with services. A plan manager handles the financial side — paying invoices and tracking your budget. Some people have both. Support coordination is funded under Capacity Building, while plan management is funded separately under Core Supports.
Funding & Budgets
What is the difference between core and capital supports?
Core supports help you with daily living activities, your current disability-related needs, and working towards your goals (like personal care or community participation). Capital supports are for higher-cost items like assistive technology, specific equipment, or modifications to your home or car. Core budgets are flexible, but capital funds are restricted to specific items.
What is capacity building funding?
Capacity building funding is money in your NDIS plan designed to help you build your independence and daily living skills. Unlike core supports that help you with everyday tasks, capacity building relates to your long-term goals. This can include finding a job, learning to use public transport, or getting support for your physical or mental health.
How much does the NDIS pay for SIL?
SIL funding varies based on your individual needs and the level of support required. The NDIS funds SIL at different levels depending on whether you need regular assistance, active overnight support, or 24/7 complex care. Your planner or support coordinator can help you understand what level applies to your situation. Visit the NDIS website for current pricing arrangements.
NDIS Services & Support Types
What is the difference between SIL and STA?
Supported Independent Living (SIL) is ongoing help in your long-term home, funded for everyday support including overnight care. Short Term Accommodation (STA) is a temporary stay away from home — up to 28 days per year — for respite, holidays, or trying new experiences. SIL is about your daily life; STA is about taking a break.
Are NDIS providers required to be registered?
Not always. If your NDIS plan is self-managed or plan-managed, you can use both registered and unregistered providers. If your plan is NDIA-managed, you must use registered NDIS providers. Beside You Care is a fully registered NDIS provider, so we can support participants regardless of how their plan is managed.
Does the NDIS cover home modifications in Melbourne?
Yes, the NDIS can fund home modifications under the Capital Supports budget. This includes things like ramps, accessible bathrooms, wider doorways, and kitchen adaptations. You need an assessment from an occupational therapist first. If you are looking for ndis home modifications in Melbourne, your support coordinator can help connect you with approved assessors and providers.
Is there NDIS support for mental health in Melbourne?
Yes. The NDIS supports people with psychosocial disability — that is, mental health conditions that significantly affect daily life. This can include help with daily routines, community participation, or support coordination. If you are looking for NDIS mental health support in Melbourne, a registered provider like Beside You Care can24 help you understand what your plan covers.